All items are subject to a processing time of 1-3 business days before they are dispatched. Once shipped, you will receive the tracking number/link for your order through email. Please rest assure that we will do our very best to expedite the processing of your order, however, we kindly ask that consideration and time allowance be given to us during the peak season.

Yes, tracking number is available for all orders. If you did not receive your tracking number in our shipping confirmation email, the tracking number is available upon request. Please mention your full name and order number to our customer service team at support@kibtoy.com

Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

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