Do you accept orders placed outside of USA?
Yes, we do. We proudly ship worldwide. However, there are some countries where our logistic partners are unable to ship to. If your shipping address happened to be one of these countries, we will cancel and refund your order.
When will you ship my item?
All items are subject to a processing time of 1-3 business days before they are dispatched. Once shipped, you will receive the tracking number/link for your order through emails. Please rest assure that we will do our very best to expedite the processing of your order, however, we kindly ask that consideration and time allowance be given to us during the peak season.
When will my order arrive?
US, UK, CA, AU & NZ - estimated delivery time: 7~15 business days
Rest Of The World - estimated delivery time: 10~25 business days
The above are an average of our orders' delivery times. It may be longer than the above stated time depending on current conditions such as Covid restrictions, climate, customs clearance delays or any unforeseeable conditions that is uncontrollable by us.
If your order hasn’t arrived in the estimated delivery times, please contact us at firstname.lastname@example.org
Is there a tracking number for my order?
Yes, tracking number is available for all orders. If you did not receive your tracking number in our shipping confirmation email, the tracking number is available upon request. Please mention your full name and order number to our customer service team at email@example.com
What about possible import taxes, custom duties & fees?
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
What if I need an item faster?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays. If you need an item by a specific date, for a gift, for going on a trip, or you just simply want it faster... We'll be happy to see if we can accommodate.
Can I cancel/change my address/order?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
Have more question?
Please email us(firstname.lastname@example.org), Thank you so much!