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Warranty Policy

Information of Warranty

Kibtoy offers a 1-year warranty on all products purchased as brand new.

All Kibtoy products carry a 1-year warranty, valid from the purchase transaction date. The warranty covers product defects and provides repair or replacement of the defective product.

 The buyer is responsible for the return shipping cost (from the buyer back to Kibtoy's address) and Kibtoy pays for postage to ship the replacement or repaired item back to the buyer. 

In some cases, at Kibtoy's discretion, the buyer may receive a refund if a repair or replacement is not immediately available. Refunds issued are for the cost of the item only; no handling or shipping fees will be refunded.

 Kibtoy must receive the returned item before a replacement is shipped to the buyer or a refund is issued. In most cases picture or video evidence illustrating the defect may be required in order to honor the warranty.

 If the product is damaged due to transportation, the buyer need to send us pictures or videos to prove it as soon as the buyer receive the product, and then Kibtoy will send you a new one.

The following situations are NOT covered by the 1-year warranty:

  • Physical damage due to misuse or accidents.
  • Normal wear and tear.
  • Loss or theft.
  • Water damage or any other damage or defect related to misuse.
  • Only Kibtoy products are covered, no other item is covered, including items used in tandem with a Kibtoy toy.
  • Buyer attempts unauthorized repairs, modifications, or disassembles the item.
  • Item is damaged by plugging it into an incompatible voltage.

To claim a warranty, please reach us at [email protected] or through our warranty registration on this website.

 Please Note: Buyers will need to present their order ID to validate the warranty.